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   Arcadia Reference - Perform CUSTOMER OPERATIONAL NEED ANALYSIS
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   <h1>
    <a href="../ARCADIA/b273e2e253ef42f0a6d1c63f53b8a3a5.html">
     Perform CUSTOMER OPERATIONAL NEED ANALYSIS
    </a>
   </h1>
   <p style="margin-top:3px; margin-bottom:3px">
    <span class="elementMetaClass">
     Engineering activity
    </span>
    <p>
    </p>
   </p>
   <em class="elementPath">
    <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html">
     Engineering activities
    </a>
    &gt;
    <a href="../ARCADIA/bd6945b4ae34413581335ae6b6f6f503.html">
     Engineering Activities &amp; Perspectives
    </a>
    &gt;
    <a href="../ARCADIA/814ec0e616024dfc8bd52f44d9858cf9.html">
     ANALYSE NEEDS &amp; CONTEXT
    </a>
    &gt;
    <a href="../ARCADIA/b273e2e253ef42f0a6d1c63f53b8a3a5.html">
     Perform CUSTOMER OPERATIONAL NEED ANALYSIS
    </a>
   </em>
   <p>
    <p>
     The first perspective on system engineering brought by Arcadia focuses on analyzing the stakeholders needs and goals, their expected missions and activities, far beyond (and often before) customer requirements. This analysis also contributes ensuring adequate system need understanding with regard to its real operational use and IVVQ conditions, but it does not consider the solution or system per se.
    </p>
    <p>
     Outputs of this engineering activity mainly consist of an &ldquo;operational architecture&rdquo; which describes and structures the stakeholders need in terms of actors/users, their operational capabilities and activities (including operational use scenarios with dimensioning parameters, and operational constraints such as safety, security, lifecycle, etc.).
    </p>
    <p>
     <font size="2">
      See
     </font>
     <span style="color: rgb(0, 128, 128); font-weight: bold;">
      &lt;Data elaboration description&gt;
     </span>
     below
    </p>
    <p>
     &nbsp;
    </p>
    <h2>
     Engineering goals
    </h2>
    <ul>
     <li>
      Understand the real Customer Need to address, in terms of Tasks to be completed by users
     </li>
     <li>
      Check the Need Consistency, Completeness
     </li>
     <li>
      Collect Material for future technical Trade-offs, Optimisations, Negotiations with Customer
     </li>
     <li>
      Ensure realism/relevance of IVVQ operational scenarios &amp; tests.
     </li>
    </ul>
    <h2>
     Tasks to be completed during this step
    </h2>
    <ul>
     <li>
      Define Operational Missions &amp; Capabilities
     </li>
     <li>
      Perform an operational Need Analysis
     </li>
    </ul>
    <h2>
     Stop Criteria
    </h2>
    <p>
     This step is achieved when agreement with higher level stakeholders (incl. Customer if possible) is obtained on the description of the operational need.
    </p>
    <h2 style="margin: 3pt 0cm;">
     Contributors &amp; Competencies
    </h2>
    <p>
     Major competencies required to complete this step are suggested below:
    </p>
    <p>
     &nbsp;
    </p>
    <table align="left" border="0" cellpadding="0" cellspacing="0">
     <tbody>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p align="center">
         <strong>
          Required Competencies
         </strong>
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p align="center">
         <strong>
          Major Expected Contribution
         </strong>
        </p>
       </td>
       <td style="width: 170px; height: 16px;">
        <p align="center">
         <strong>
          Possible Contributors (*)
         </strong>
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         <strong>
          Domain knowledge
         </strong>
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p align="center">
         &nbsp;
        </p>
       </td>
       <td rowspan="13" style="width: 170px; height: 16px;">
        <ul>
         <li>
          Chief architect
         </li>
         <li>
          Customer
         </li>
         <li>
          Operational expert
         </li>
         <li>
          Systems engineering manager
         </li>
         <li>
          Specialty engineering expert
         </li>
         <li>
          IVVQ manager
         </li>
         <li>
          Product line manager
         </li>
         <li>
          Simulation expert
         </li>
         <li>
          Program manager
         </li>
        </ul>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Operational Domain
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Operational Use &amp; constraints
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Product &amp; Technical Domain (incl. Product line)
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Product line constraints, capability gaps
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p align="center">
         <strong>
          Systems engineering - Design
         </strong>
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p align="center">
         &nbsp;
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Operational Analysis
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         OA modeling
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Modeling &amp; viewpoint engineering techniques
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Modeling techniques
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Value Engineering
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Customer &amp; Stakeholders Stakes &amp; expected value
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p align="center">
         <strong>
          Systems engineering - Specialties
         </strong>
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p align="center">
         &nbsp;
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Technico-operational simulation
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Realism of operational scenarios &amp; OA
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Specialties engineering (safety, perf, RAMST&hellip;)
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Operational constraints &amp; cases
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p align="center">
         <strong>
          Systems engineering / IVVQ
         </strong>
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         &nbsp;
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Test &amp; Trials Strategy Plan
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Relevant operational scenarios
        </p>
       </td>
      </tr>
      <tr>
       <td style="width: 267px; height: 16px;">
        <p>
         Integration means definition
        </p>
       </td>
       <td style="width: 227px; height: 16px;">
        <p>
         Operational test capabilities
        </p>
       </td>
      </tr>
     </tbody>
    </table>
    <div style="clear: both;">
     &nbsp;
    </div>
    <p>
     (*) Depending on each organisation, competencies may be allocated to different actors; the following contributors list is therefore just an example to be adapted to each organisation:
    </p>
    <p>
     &nbsp;
    </p>
    <p>
     <span style="color: rgb(0, 128, 128); font-weight: bold;">
      &lt;Data elaboration description&gt;
     </span>
    </p>
    <p>
     <font size="2">
      The **
     </font>
     Operational Mission Analysis** i
     <font size="2">
      dentifies
     </font>
     <font face="Arial,Arial" size="2">
      <font face="Arial,Arial" size="2">
       what the end users expect to carry out, starting with **
      </font>
     </font>
     Users Missions &amp; Capabilities** :
     <font face="Arial,Arial" size="2">
      <font face="Arial,Arial" size="2">
       <font size="2">
        Missions being&nbsp;major goals of main stakeholders,
        <font size="2">
         Operational Capabilities being services that end users should be able to realise to fulfil mission.
        </font>
       </font>
      </font>
     </font>
    </p>
    <p>
     <font face="Arial,Arial" size="2">
      <font face="Arial,Arial" size="2">
       <font size="2">
        Then it identifies **
       </font>
      </font>
     </font>
     Operational Entities/actors** involved in the mission, the **Operational Activities** they are expected to perform, and "user stories" described as **Operational Processes** (or tasks)&nbsp;involved in each capability, and time-related **Operational Scenarios** involving **Operational Activities**.
    </p>
    <p>
     This process may lead to early defining constraints on the expected system itself, that can be captured in an initial version of **System Need Specification**, and **Textual Requirements**.
    </p>
    <p>
     <span style="color: rgb(0, 128, 128); font-weight: bold;">
      &lt;Data elaboration description end&gt;
     </span>
    </p>
   </p>
   <h2>
    Details of Outputs Contents
   </h2>
   <ul>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/a2c3841012814ba5a3e7f3d138388e8e.html">
      Operational Contexts Description (OCD)
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/5fc8d44b782e40d5a4608c8129f4ad09.html">
      Customer requirements, requests and needs
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/659bd7a10f254e229a282ec98b1834ba.html">
      Constraints
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/435f19e8100f446baac1c78d7c4cb3b5.html">
      Operational Need
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/b256a8b694a4465a924951df284f1926.html">
      Shared Vision of the Goal (OCD)
     </a>
    </li>
   </ul>
   <h2>
    Details of Inputs Contents
   </h2>
   <ul>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/4d12377cdf14430ba45708f5974f78e5.html">
      Operational Variabilities
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/163c9d6872fb49e59f23aca6062bdfb2.html">
      Value proposition, Business model and Pricing guideline
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/5fc8d44b782e40d5a4608c8129f4ad09.html">
      Customer requirements, requests and needs
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/1b1ee2c0e2554553b37f6f57a347b5a6.html">
      Features to Engineering Assets Allocation
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/9d56e81321774274ba421b4598c6f3ee.html">
      Selected Configuration Features &amp; Options
     </a>
    </li>
    <li>
     <img alt="ExchangeItem" src="../icon/ExchangeItem.gif"/>
     <a href="../ARCADIA/8c31c94cc9fd4372924d6e4b5179af60.html">
      Product Line strategy with roadmap
     </a>
    </li>
   </ul>
   <h2>
    Engineering Processes involving "Perform CUSTOMER OPERATIONAL NEED ANALYSIS"
   </h2>
   <ul class="generatedList">
    <li>
     <img alt="FunctionalChain" src="../icon/FunctionalChain.gif"/>
     <a href="../ARCADIA/23e88d581ba4490aaef0be20c92bb456.html">
      From Need to Solution
     </a>
    </li>
    <li>
     <img alt="FunctionalChain" src="../icon/FunctionalChain.gif"/>
     <a href="../ARCADIA/8191248ea0d24c549937f42e9f1e5e0a.html">
      Traversing Non-functional Issues
     </a>
    </li>
    <li>
     <img alt="FunctionalChain" src="../icon/FunctionalChain.gif"/>
     <a href="../ARCADIA/c2f4728fdb244205bf04129d1a76ec1b.html">
      From Definition &amp; Design to Validation
     </a>
    </li>
    <li>
     <img alt="FunctionalChain" src="../icon/FunctionalChain.gif"/>
     <a href="../ARCADIA/bc963afd94714150845a92dbee4ef686.html">
      Product Line Definition
     </a>
    </li>
    <li>
     <img alt="FunctionalChain" src="../icon/FunctionalChain.gif"/>
     <a href="../ARCADIA/56651b6e427a41d09ad6477ffee1e02f.html">
      Value-driven Engineering Course
     </a>
    </li>
   </ul>
   <h2>
    Related Diagrams
   </h2>
   <div>
    <p class="diagram-name" id="_9L_38HcaEe2lVaNV4qOrAA">
     2Perform CUSTOMER OPERATIONAL NEED ANALYSIS   Contents
    </p>
    <p class="diagram">
     <img alt="2Perform CUSTOMER OPERATIONAL NEED ANALYSIS   Contents" src="b273e2e253ef42f0a6d1c63f53b8a3a5/_9L_38HcaEe2lVaNV4qOrAA.jpg" usemap="#2Perform CUSTOMER OPERATIONAL NEED ANALYSIS   Contents__9L_38HcaEe2lVaNV4qOrAA_PositionMap"/>
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     </map>
    </p>
    <p class="diagram-description">
     <p>
      This figure provides an inner view of the task Perform CUSTOMER OPERATIONAL NEED ANALYSIS, in the context of Arcadia core perspectives.
     </p>
     <p>
      For each of the first level tasks presented here, only links with other core perspectives are displayed.
     </p>
     <p>
      For a complete view of links with other engineering tasks and activities, see the figure dedicated to&nbsp;this first level task.
     </p>
     <p>
      &nbsp;
     </p>
    </p>
   </div>
   <h2>
    Diagrams displaying "Perform CUSTOMER OPERATIONAL NEED ANALYSIS "
   </h2>
   <ul>
    <li>
     <a href="../ARCADIA/23e88d581ba4490aaef0be20c92bb456.html#_itOWMJQjEeqRa_cMzDL6lQ">
      1 - From Need to Solution*
     </a>
    </li>
    <li>
     <a href="../ARCADIA/bc963afd94714150845a92dbee4ef686.html#_3ZHPkJB3EeqRa_cMzDL6lQ">
      7 - Product Line Definition*
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_pzF3oHccEe2lVaNV4qOrAA">
      4 - Need Analysis Team Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_HvCG8HcdEe2lVaNV4qOrAA">
      4 - Sub-contractor Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_ad5Z0HcdEe2lVaNV4qOrAA">
      5 - Models Management
     </a>
    </li>
    <li>
     <a href="../ARCADIA/b273e2e253ef42f0a6d1c63f53b8a3a5.html#_9L_38HcaEe2lVaNV4qOrAA">
      2-Perform CUSTOMER OPERATIONAL NEED ANALYSIS  - Contents
     </a>
    </li>
    <li>
     <a href="../ARCADIA/487b3ab24b0e40bbb70daded98286d3f.html#_3o7Q8HcaEe2lVaNV4qOrAA">
      2-Define BUILDING STRATEGY - contracts for development &amp; IVVQ - Contents
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_ddwSoHccEe2lVaNV4qOrAA">
      4 - Data &amp; Interface Manager Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/bd6945b4ae34413581335ae6b6f6f503.html#_Nug4UH1oEemlIbdF6f12PA">
      0-Overview of Engineering Activities
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_VgMJsHcdEe2lVaNV4qOrAA">
      5 - Document Building
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_d5BkQHcaEe2lVaNV4qOrAA">
      1 - First Level Tasks of Architecture Definition Perspectives
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_PJdGkHccEe2lVaNV4qOrAA">
      4 - Chief Architect Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/bd6945b4ae34413581335ae6b6f6f503.html#_35CrYI0lEe2UUrVaRitbBg">
      [Work item] Activities &amp; Exchanges
     </a>
    </li>
    <li>
     <a href="../ARCADIA/56651b6e427a41d09ad6477ffee1e02f.html#_qwXP4JUYEeqxb5_tqwKmHg">
      9 - Value-driven Engineering Course*
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_W8OfUHccEe2lVaNV4qOrAA">
      4 - Customer Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/8191248ea0d24c549937f42e9f1e5e0a.html#_BRrGcJRlEeqxb5_tqwKmHg">
      2 - Traversing Non-functional Issues*
     </a>
    </li>
    <li>
     <a href="../ARCADIA/c2f4728fdb244205bf04129d1a76ec1b.html#_lOeNIJQyEeqxb5_tqwKmHg">
      4 - From Definition &amp; Design to Validation*
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_jOY0gHccEe2lVaNV4qOrAA">
      4 - IVVQ Manager Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_xlkVcHccEe2lVaNV4qOrAA">
      4 - Non functional Specialty Engineering Work
     </a>
    </li>
    <li>
     <a href="../ARCADIA/c354668558fc433fa1124e7b02e6bc7f.html#_CA7mkHcbEe2lVaNV4qOrAA">
      2-Perform SYSTEM NEED ANALYSIS - Contents
     </a>
    </li>
    <li>
     <a href="../ARCADIA/6a3284b8a66748a597631eb95e8e8c55.html#_2z-7EHccEe2lVaNV4qOrAA">
      4 - Product Line &amp; Configuration Managers Work
     </a>
    </li>
   </ul>
  </div>
 </body>
</html>
